Social Communication

 Communication – /lat. communicatio - communication; communicare – share, participate/- the process of communication between individuals by sending and receiving information; social interaction seeking to share information

Communication features:

• Interpersonal - always means contact with at least two people, "sharing" their individuality (thoughts, feelings, way of being)
• Informative - received messages carry information that is used to increase knowledge resources
• Decision-making – allows you to transfer decisions to, for example, subordinates
• Types of social communication
• VERBAL: voice, words
•   (provides information)
• NON-VERBAL:
•      (defines relations between people, their attitudes, motivates to like or dislike)
• Distance - zones
• Attitude
• Mimic - Eyes; Smile!!!
• Dense
• Appearance - clothes

Social communication's first impression

The effect of the first impression - is the subjective perception of another person, our own theory about the other person, and his personality constructed in the first 15 - 30 seconds of contact. In general, the observations made here are treated as something permanent.

Your "weapon" is:

•   Appearance - clothes
•   The tone of the voice
•   body language:
• (Posture; Mimics; Gestures

REMEMBER!

1. Once made, the first impression is usually very hard to change!!
2. Social communication first impression – negative effect

Dissuasive message:

• EYE: avoiding looking, looking the other way; aggressive, defiant look
• MIMICS: tense facial muscles, furrowed brows, narrowed eyes, pursed lips, protruding chin
• VOICE: raised voice, sharp tone, speaking through teeth, low, monotonous, trembling voice
• GESTURES: jerky, nervous movements, excessive or lack of gesticulation, hands in pockets or clenched into fists
• POSTURE: tense, stooped, bent silhouette, arms crossed over the chest or clasped behind the back

Social communication first impression - a positive effect

Encouraging message:

• EYE: making and maintaining eye contact, friendly gaze
• MIMIC: relaxed facial muscles, smile !!!
• VOICE: Speech is clear, firm, calm, and natural
• GESTURES: open soft gestures, "horizontal" gestures are favorable
• POSTURE: confident, upright but relaxed figure, arms along the body, close direct contact with interlocutors

Social communication verbal elements

Desirable rules:

• Politeness
• Approval
• Modesty
• Compatibility
• Cooperation
• Irony, humor
• Curiosity
• Harmful factors:
• Interrupting the caller
• Giving pushy advice
• blaming
• admonition
• Forceful questioning
• Condescending attitude in the message
• Use of jargon and unintelligible vocabulary
• Deviating from the topic
• Disrespect or disbelief
• "Technical" elements of the statement:
• The tone and timbre of the voice (Tone - emotions; timbre - temperament, character)
• Articulation
• Power of voice (a loud statement is characterized by enthusiasm and confidence)
• Speech rate
• Rhythm ( determines which words in a sentence will be stressed
• Therefore, when talking, let's try to:
• speak clearly, emphasizing words and sentences accurately;
• take breaks dictated by the meaning of the utterance;
• do not speak too softly;
• Don't talk too loud - speaking loudly is irritating
• do not speak in a monotonous voice – a monotonous voice is tiring and weakens interest

Social communication active listening

By listening to someone's speech, we can control the course of the conversation; we get to the heart of the message, and we arouse the involvement of the conversation partner

Non-verbal signs:

• Eye contact
• Open attitude
• Nodding
• An element of silence
• Verbal Signs:
• Asking questions
• Paraphrase
• Mirroring

Summary

"People take 3 years to learn to talk and 50 years to learn to listen"

Asking questions in communication:

•  Allows you to know your partner's intentions
• Highlights our interest - active listening
• Allows you to control the conversation

QUESTIONS:

• Open – (What…; How…; How…; Why…; Please tell me how…) – They allow freedom of expression!
• Closed - (Do you ...; Do you like ...; Isn't this the best solution) - restrict freedom of expression by requiring a choice or answer YES, NO
• effective – (Do you have any objections…; You mentioned that… can we come back to this; What do you think about it?) – allow you to guide the conversation by making it more concrete

Dense:

• fist - strength, open hand - openness
•   hand curled into a trumpet - looking at the world a bit from above because you have an intellectual advantage, you know better than others
•   gentle support of the chin on the inverted hand - coquetry and self-confidence
• fist pressed against cheek - serious internal stress
• fist pressed to the chin - hidden brutality and impetuousness

Gestures - index finger

•  set up like an exclamation mark
•  emphasizes the importance of what is being said
• represents the need to expose one's ego
• to scare, warn, hurt
•  a gesture typical of men J
• has the nature of a "do it and don't argue" command!
•  underlines the irrevocability of the issues raised

Social Communication

• communication barriers
• External - psychological and physical:
• Cultural differences
• Inability to decentralize
• Perceptual difficulties
• Stereotypes
• Selective attention
• Well-being

Internal - result from our emotions or disturbances in receiving signals:

• ØJudging
• ØMaking decisions for others
• Ø Running away from the problems of others
• ØLanguage blocks
• Internal - result from our emotions or disturbances in receiving signals:
• ØJudging
• ØMaking decisions for others
• Ø Running away from the problems of others
• ØLanguage blocks